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Orders

Order Information

What should I expect after I place my order?

Order Confirmation: After submitting your order, you’ll receive a confirmation email with your order number. Order Review & Processing: Your order will be reviewed, and once payment is verified, it will be prepared for shipment. Shipping & Tracking:

Can I cancel my order?

We begin processing your order immediately after it’s placed, so we’re unable to cancel or modify it once it has been submitted. If you need assistance, please contact our customer service team as soon as possible using [email protected]

Can I resell Neuaura products?

No! per our Terms of Service, any products, free samples, or gifts provided by Neuaura are for personal use only. You are not permitted to sell or resell any products you purchase or receive from Neuaura. We reserve the right to limit or cancel order

I am having issues with a discount code?

If your discount code isn’t working, here are a few possible reasons:. If none of the above apply and you're still having trouble, please email our team at [email protected], and we’ll be happy to assist you!

I found your supplements being sold on a different website. Can I buy them from there?

We strongly recommend purchasing our supplements only from our official website to ensure authenticity, quality, and safety. We cannot guarantee the quality or legitimacy of products sold on unauthorised third-party websites. Buying directly from our