How do I start a return?Updated a month ago
We’re really sorry to hear things didn’t work out – but we’ve got you. Our returns process is simple, kind, and fully self-serve (or we’re here if you’d rather talk it through).
🌐 Start your return here:
👉 Neuaura Returns Portal - https://neuaura.aftership.com/returns
From there, just:
Enter your order number and email address
Select the item(s) you'd like to return
Follow the steps and submit your request
Once your return is approved, you’ll receive:
The correct returns address
Full shipping instructions to ensure your return is accepted
📦 Return Requirements
To make sure we can process your refund smoothly:
Optional - Include your full name, email, and postal address inside the box
Use tracked and signed delivery, and add the tracking to our portal or email this please
💳 Who pays for return shipping?
Customers are responsible for return postage.
We’re not liable for lost or untracked parcels, so we always recommend using tracked and recorded delivery.
✅ Money-Back Guarantee Eligibility
If you're using our 90-Day Money-Back Guarantee:
It must be your first single-item purchase
You need to have taken the product consistently for at least 28 days
The order must be placed within the last 90 days
UK customers only (international and bundle orders aren’t covered)
⏳ When will I get my refund?
Once your return arrives and passes inspection, your refund will be processed within 10 business days.
Thanks so much for allowing this time before checking in.