How do I start a return?Updated 2 months ago

Our return policy allows returns for products purchased in the last 60 days.

If you'd like to proceed with a return, please email our team at [email protected] where the team will help start the returns process. 

Once your request is approved, you will be provided with the returns address and requirements that must be strictly followed to ensure that your return is accepted when it arrives with us.

Please note, all returns must:

• Ensure you have written your name, address and email address inside the box to allow us to identify who is returning the item. 
• All returns must have a tracking number, which customers email to us when they have sent the item, to allow both parties to easily track the return. 

Failure to do either of these will result in your return being rejected and your refund refused. 

Please note: customers are responsible for the return shipping costs. We are not liable for any lost or stolen goods, so we recommend returning your items through tracked and recorded delivery.

Please also note: 

To qualify for our 60-day money-back guarantee, you must have taken our supplements consistently for at least 28 days. This allows enough time for the product to work as intended. We believe in the effectiveness of our products, and this policy ensures that customers have given the supplements a fair trial before requesting a refund.

Refunds take approximately 10 business days to process. Please allow this time as minimum before following up with the team.