What’s your return policy?Updated 7 days ago
What is your 90-Day Money-Back Guarantee Policy?
We want you to feel confident in your purchase and supported every step of the way. If you’re not 100% happy with your product, you can request a refund or exchange within 90 days from the date of purchase. Please note that our guarantee applies regardless of whether the product is still sealed or has been opened, as we want you to have the opportunity to truly experience the benefits.
How it works:
- Refunds are issued minus any shipping/handling fees, VAT, import taxes, or duties
- You don’t need to return the product for the Money-Back Guarantee if it's your first single-item order (UK only – see below for more info)
📨 How do I return?
You can use our self-service returns centre here: https://neuaura.aftership.com/returns
- Enter your order number and email address to get started
- Follow the steps to select the items you’d like to return
- Once your request is approved, you’ll receive an email with return instructions
If anything’s unclear, please email us at [email protected] – we’re here to help.
✅ Eligibility Requirements:
- You must have taken the supplement consistently for at least 28 days to give it time to work as intended
- Your order must fall within the 90-day window from purchase
🔁 Can the items be exchanged?
Yes! You’re welcome to exchange unopened items. Once we’ve received your return and inspected it, your replacement will be on the way.
💳 What are the refund options?
We can refund to:
- Your original payment method
- Store credit (if applicable)
Refunds usually take up to 10 business days once your return has been received and approved by our team.
📌 Returns & Refunds Disclaimer:
- Return shipping is the customer’s responsibility
- We recommend always using tracked postage
- We are not liable for lost or untracked returns
- Refunds are processed only once the return passes quality control