Subscription Information
Our Subscribe & Save option lets you enjoy your favourite Neuaura products delivered to your door every month, while saving 20% on each order!. As a subscriber, you’ll also get:. Free shipping on every order. Early access to all new product launches.
Simply:. That’s it! Your subscription will be set up, so you can enjoy exclusive savings, free shipping, and early access to new products. If you experience any issues, please contact our customer service team at [email protected] or reach o
Your subscription is billed every 28 days. Since each product is a 30-day supply, this ensures there’s enough time to process and ship your order so you receive it before you run out. However, you have full access to the customer portal, where you ca
Unfortunately, once your subscription has been billed, it cannot be canceled or refunded immediately, as it is too late to stop the order from being processed. If you weren’t able to cancel in time, you can return the item for a refund once you recei
No, there are no fees for modifying or cancelling your subscription. You have full flexibility to manage your subscription anytime through your customer portal. The customer portal can be accessed by using the subscription option in the main menu of
No, the 20% Subscribe & Save discount cannot be combined with other promotional offers or discounts. Each promotion is applied individually to ensure you get the best value for your subscription. The customer portal can be accessed by using the subsc
Follow these steps to update your subscription:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
Follow these steps to update your shipping address:. Important:Shipping address changes must be made before your next subscription payment is processed. If your order has already been billed and processed for the month, you will not be able to change
Follow these steps to update your payment details:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
Follow these steps to skip a month or multiple months of your subscription:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
Follow these steps to pause your subscription:. If you ever want to resume your subscription, simply log back in and select the "Resume" button. If you experience any issues, please contact our customer service team at [email protected] or r
Follow these steps to cancel your subscription:. If you ever decide to restart your subscription, you can do so at any time through your account. Need help?. If you experience any issues, please contact our customer service team at customerservice@ne
