Subscriptions
Subscription Information
What is the subscribe and save option?
Our Subscribe & Save option lets you enjoy your favourite Neuaura products delivered to your door every month, while saving 20% on each order!. As a subscriber, you’ll also get:. Free shipping on every order. Early access to all new product launches.
How do I subscribe to a product?
Simply:. That’s it! Your subscription will be set up, so you can enjoy exclusive savings, free shipping, and early access to new products. If you experience any issues, please contact our customer service team at [email protected] or reach o
When will I be billed for my subscription?
Your subscription is billed every 28 days. Since each product is a 30-day supply, this ensures there’s enough time to process and ship your order so you receive it before you run out. However, you have full access to the customer portal, where you ca
How do I cancel my subscription?
Follow these steps to cancel your subscription:. If you ever decide to restart your subscription, you can do so at any time through your account. Need help?. If you experience any issues, please contact our customer service team at customerservice@ne
Can I cancel my subscription after it has been billed?
Subscription plans can be cancelled at anytime. However, as soon as your order has been processed and charged, you cannot cancel that order. Because your order has already been processed and is on its way, we aren't able to stop it for you. The quick
Are there any fees for modifying or cancelling my subscription?
Not at all!. We believe in full flexibility, so you'll never be charged a fee to manage your subscription. You have complete control to make any changes you need, whenever you want. You can easily manage everything in your customer portal. Just click
Can I combine the Subscribe and Save discount with other promotions?
No, the 20% Subscribe & Save discount cannot be combined with other promotional offers or discounts. Each promotion is applied individually to ensure you get the best value for your subscription. The customer portal can be accessed by using the subsc
How to change the products in my subscription?
Follow these steps to update your subscription:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
How to update my shipping address?
Follow these steps to update your shipping address:. Important:Shipping address changes must be made before your next subscription payment is processed. If your order has already been billed and processed for the month, you will not be able to change
How to update my payment details?
Follow these steps to update your payment details:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
How do skip a month on my subscription?
Follow these steps to skip a month or multiple months of your subscription:. If you experience any issues, please contact our customer service team at [email protected] or reach out via our live chat for assistance. We’re happy to help!
How do I pause my subscription?
Follow these steps to pause your subscription:. If you ever want to resume your subscription, simply log back in and select the "Resume" button. If you experience any issues, please contact our customer service team at [email protected] or r
I want to cancel my subscription
Follow these steps to cancel your subscription:. If you ever decide to restart your subscription, you can do so at any time through your account. Need help?. If you experience any issues, please contact our customer service team at customerservice@ne